Update: July 30, 2024
My thoughts after this issue got resolved.
To start, this did not have to happen. The first person I spoke with could have given me a refund right away, without me asking literally a dozen times in several different ways.
- Complaint on the BBB with Robbins Research International Inc. was resolved satisfactorily on June 25, 2024.
- See live BBB complaint.
— Below is my previous complaint before resolution —
- Despite the glaring PISS POOR PERFORMANCE of the Mr. Robbins team, I believe Tony might have made a wee-little mistake. Not likely tho.
- Ultimately, I believe Mr. Robbins and his staff intentionally sought to use various tactics that crossed legal lines.
- Fortunately, this incident did not permanently damage my enjoyment of Tony Robbins’ training material.
- This was a wake-up call.
- After my experience with Tony Robbins’s business, I will NEVER attend any of his paid business training events.
- If this is how Tony does business, I do not want to learn anything he has to offer.
- I will never build a business like Tony might want to teach.
- I will never go to Business Mastery or Wealth Mastery because of my PISS POOR experience with Tony and his team’s blatant fraud in coercing honest people into believing his lies of creating “RAVING FAN” customers.
- Mr. Robbins, you have taken a raving fan who’s followed you for over 20 years and turned them into a raving pissed off (almost ex-fan), for your “lack” of decent customer service experience.
- Still, Tony and his team have remained 100% silent about their indiscretions.
- By applying the legal knowledge I got from Dr. Graves’ law course Jurisdicationary, I used force to get a full refund — despite their alleged contractual claim that I forfeited my right to a refund.
See the full PDF complaint here.
If you have found yourself in a dishonest position, I urge you to take Dr. Graves’ course on How To Win In Court Without A Lawyer.
Protect yourself, your family, your business, society, and the American Republic by learning the simplistic design of our Justice system.
Stop asking people to do the right thing, and force them by using the courts.
Restore your hope and faith by knowing that the US Justice system is rigged to expose the truth while restoring you back to being whole before you were damaged.
Buyer Beware: Unclear Terms and Difficulty Getting Refunds at Tony Robbins Event
This blog post is about my experience attending a Tony Robbins event called Unleash The Powers Within (UPW).
Here’s a summary of what happened:
- I attended my 1st Tony Robbins event — a virtual event in March 2024.
- During the event, Tony Robbins offered a high-priced bundle but promised a full refund if requested.
- I put down a deposit of $1,995 but later decided to request a refund.
- I was surprised to learn about a 72-hour refund window Tony’s team informed me about only when I asked for a refund.
- To get a refund, I would need to attend half of another expensive event (that I didn’t want to go to) and request it during a specific window.
- I also faced difficulty reaching billing to discuss the issue.
I feel misled because:
- The 72-hour refund window wasn’t clearly explained.
- I wasn’t provided with the contract terms beforehand.
- Getting a refund was unnecessarily complicated.
This blog post is a reminder to be cautious about fraudulent high-pressure sales tactics and to carefully review any contracts before putting down a deposit.
Claim
Intentional Misrepresentation
Joseph Powers claims that Tony Robbins made a false representation that harmed Joseph.
- That Tony represented to Joseph that a fact was true;
- That Tony’s representation was false;
- That Tony knew that the representation was false when Tony made it, or that Tony made the representation recklessly and without regard for its truth;
- That Tony intended that Joseph rely on the representation;
- That Joseph reasonably relied on Tony’s representation;
- That Joseph was harmed; and
- That Joseph’s reliance on Tony’s representation was a substantial factor in causing Joseph’s harm
Full Complaint
I attended the virtual Unleash The Power Within (UPW) from March 21 – March 24, 2024.
Towards the end of day three, March 23, 2024, Tony offered an event-only offer called the Ultimate Mastery Bundle that had a value of over $40,000… but… if you ACT NOW before the event is over on March 24, 2024, you can get this bundle for about $14,000.
Mr. Robbins spent quite a bit of time going over the 100% money-back guarantee.
He went on and on about how you have no risk and if you change your mind, you can get 100% of your money back.
Since I did not want to spend over $40,000, on the final day March 24, 2024, I decided to at least put a deposit down of $1,995 with the understanding that I could get 100% of my money back if I decided to change my mind before the event.
Then, it turns out that they extended this fantastic offer for another day, then another, and the next week-ish, this “event only” offer is still valid and still being offered post-event.
After I paid my deposit, I did not receive any receipt of my purchase, nor did I receive an invoice, nor did I receive the hidden contract terms that were either negligently or intentionally omitted.
I feel as if I was intentionally deceived and after I contacted the Tony Robbins team to request a full refund, I feel as if they are continuing to deceive me to get more money out of me with another false promise of a full refund.
Apparently and allegedly, in the small fine print that was not given to me until I asked for a refund, the terms allegedly say that I can only get a full refund within 72 hours of payment.
I asked the team on the phone and text over a dozen times to please give me a refund of my $1,995 deposit.
They said that, since I did not request a refund within the 72-hour window, the only way to get a refund is to attend half of the next seminar, and then on day two during the meal break, is the only time I can actually get a full refund.
—
Instead of giving me a full refund for my deposit, they want me to send them $2,500 more dollars, attend half of the next event, and then ask for a refund.
Since I was negligently or intentionally deceived into putting down a $1,995 deposit, I do not believe for one second that they will refund my $1,995 deposit plus the $2,500 after attending half of the next seminar.
I’m not sure why Tony failed to mention this 72-hour cancellation policy while he was explaining the mid-event refund.
I did not have a genuine meeting of the mind with Tony over this material term hidden from me until I went to ask for a refund.
Since I was not provided with the contract at the time of checkout, nor after checkout, nor between the 72-hour window, I believe Tony should refund my $1,995 deposit without me having to give him $2,500 dollar plus attending half of the next event to ask for a refund in a specific way at a specific time.
I believe they’re attempting to get me to change my mind about getting a refund by attending half of the event.
I believe they’re attempting to make it so hard to get a refund that they’re setting me up to fail to get a refund on the alleged terms that I allegedly agreed to.
We did not have a genuine meeting of the minds of this material term of the contract.
During UPW, I joined a room to discuss billing terms and there were over 300 people waiting in line to talk to one person dealing with all billing questions. This number kept growing. Then they were supposed to send me to another room specifically for the billing question I had, and I was supposed to be pulled out of the seminar to talk to billing when it was my turn. I gave my email address and name several times to talk to billing. Either negligently or intentionally, billing never attempted to contact me about my billing questions, nor did billing ever attempt to follow up with me during the event or after the event.
With this experience of having a massive amount of people attempting to talk to billing and their failure to contact me during or after the event, I believe this is exactly what’s going to happen if I were to attempt to get a refund via their Satisfaction Guarantee.
They negligently or intentionally failed to verbally inform anyone at the seminar of their 72-hour refund guarantee.
They negligently or intentionally failed to provide me with the contract before, during, and after the checkout process for my $1,995 deposit which allegedly explains their 72-hour refund policy.
I believe they’re currently sending me on a fool’s errand where I give them $2,500 more dollars where I then have to fully attend two full days where I have to go through approximately 24 hours of seminar (12 ish hours per day), where they are going to put me in a room full of hundreds of people waiting in line to talk to billing, in which I doubt I will ever get a chance to talk to billing — like they failed to let me talk to billing during UPW.
I’m seeing some strange language in their contract that appears to require a very specific process for asking for a Satisfaction refund, where I believe they’re setting me up to fail in which they can take $2,500 from me while also keeping my $1,995 deposit.
Instead of them keeping my $1,995 deposit, I believe they’re attempting to take an additional $2,500 from me to keep a total of $4,495… with zero intention of issuing any sort of refund.